Terms of Sale & Digital Product Agreement
Elimu Digital LLC • The Litigant's Playbook™
Last updated: 20 September 2026
These Terms apply when you purchase a digital guide, template, toolkit, course, download or other digital educational material (a “Digital Product”) from ELIMU DIGITAL LLC (“Elimu”, “we”, “us” or “our”). Please read them before purchasing. The product page, checkout information and these Terms together form the contract between you and us. They preserve mandatory consumer rights rather than attempting to contract out of them.
1. Who we are
1.1 ELIMU DIGITAL LLC is a limited liability company organised under the laws of the State of Wyoming, United States.
1.2 Registered office: 30 N Gould St, Ste R, Sheridan, Sheridan County, WY 82801, USA.
1.3 Customer enquiries and support requests should be made by email to [email protected] or through the customer-support channel displayed at checkout, in your order confirmation and, where applicable, inside your customer account.
1.4 The Litigant’s Playbook™ is an educational publishing brand operated by Elimu Digital LLC.
2. What we sell
2.1 Our Digital Products are educational publications and organisational resources. Depending on the product purchased, they may include guides, checklists, templates, worked examples, worksheets, videos, course lessons or digital workspaces.
2.2 The description, price, jurisdiction, included resources and access method shown on the relevant product/checkout page form part of your contract.
2.3 JURISDICTION RESPONSIBILITY. Separate Playbook editions have been prepared for different UK civil-law jurisdictions because court terminology, procedure, forms, time limits, remedies and related rules can differ. The England & Wales Edition has been adapted for the civil-law and court-procedure framework applicable in England and Wales. The Scotland Edition has been separately adapted to reflect relevant Scots-law terminology and Scottish civil procedure. You are responsible for selecting and using the edition that corresponds to the jurisdiction governing your matter. Do not use an England & Wales court-procedure section as though it were Scottish procedure, or a Scotland court-procedure section as though it were England & Wales procedure. If jurisdiction is uncertain, involves more than one jurisdiction, or depends on facts such as domicile, contract terms, place of performance or court seised, obtain appropriate professional advice before relying on procedural material.
2A. England & Wales / Scotland jurisdiction warning
2A.1 The Playbook publishes jurisdiction-specific civil-procedure material. England & Wales and Scotland have different civil court systems and terminology. The relevant guide has been adapted to reflect those differences, but no publication can determine jurisdiction for your individual facts.
2A.2 The England & Wales Edition has been prepared and amended for the civil-law and court-procedure framework applicable in England & Wales. The Scotland Edition has been separately prepared and amended to reflect relevant Scots-law terminology and Scottish civil procedure. England & Wales users must use the England & Wales Edition for England & Wales court-procedure material. Scotland users must use the Scotland Edition for Scottish court-procedure material. A product labelled for one jurisdiction must not be treated as procedural guidance for the other.
2A.3 Some subject areas, including certain UK-wide consumer, financial-services, ombudsman and data-protection regimes, may apply across Great Britain or the UK, but that does not make the civil court procedure interchangeable.
2A.4 The product page and checkout will identify the jurisdictional edition being supplied. You should check that the edition corresponds to the jurisdiction relevant to your matter before purchase and before using procedural material. If you select an edition that does not correspond to your matter, contact us promptly so that we can explain any available options. You remain responsible for verifying the procedure applicable to your individual circumstances, but this clause does not exclude or restrict any statutory right or remedy where the product was misdescribed, incorrectly supplied, or the pre-contract information was unclear or inaccurate.
2A.5 WALES AND WELSH-LANGUAGE MATERIAL. For the civil-procedure material covered by the England & Wales Edition, Wales and England form a single legal jurisdiction, while particular legislation, rules, forms, court services or official processes may contain Wales-specific provisions or Welsh-language arrangements. A Welsh-language translation or Welsh-language support version, if offered, is not a separate jurisdictional edition and does not alter which law or procedure applies. Where a matter has a Wales-specific or Welsh-language requirement or option, you should check and follow the current authoritative source and the instructions of the relevant court, tribunal, regulator or public body.
2A.6 Unless the product page expressly states that a Welsh-language version is included, the Digital Product sold under the contract is supplied in English. If we provide a Welsh-language translation or supplementary Welsh-language material, it is intended to assist accessibility and understanding and does not change the jurisdictional scope of the edition. If there is an inconsistency between our English and Welsh versions, the English version will be used to identify the content and contractual promise we supplied, except to the extent that applicable law, an official Welsh-language requirement, or a mandatory consumer right requires otherwise. Nothing in these Terms limits any right to use Welsh in a court, tribunal or public service where such a right applies.
3. Educational information — not personalised legal services
3.1 EDUCATION ONLY. Digital Products are general educational publications and self-help organisational resources. Their purpose is to explain concepts, processes, evidence organisation and decision-making frameworks so that users can better understand and organise their own matters.
3.2 NO LEGAL ADVICE OR LEGAL PRACTICE. Elimu Digital LLC is not a firm of solicitors. We do not hold ourselves out as your solicitor, barrister or legal representative. Nothing in a guide, template, worked example, video, lesson, email, website page or customer-support response is intended to constitute personalised legal advice, a legal opinion on the merits of your case, or a recommendation that you commence, defend, settle or abandon proceedings.
3.3 NO REPRESENTATION OR CLAIMS MANAGEMENT. Unless a separately described and lawfully regulated service expressly states otherwise, we do not conduct litigation, file documents for you, communicate or negotiate with creditors/opponents/courts/ombudsmen on your behalf, assess your individual claim for compensation, manage a claim for you, or provide regulated claims-management or legal representation services.
3.4 TEMPLATES ARE EDUCATIONAL STARTING POINTS. Templates, checklists, worked examples and model wording illustrate structure and issues to consider. They are not pre-approved legal documents for every factual situation and must not be copied blindly. You decide whether, how and when to adapt or use them.
3.5 YOUR RESPONSIBILITY. You are solely responsible for the factual accuracy of anything you submit or communicate; choosing the correct jurisdiction and product edition; checking the current law, rules, forms, fees, court orders and deadlines from authoritative sources; deciding whether a template is appropriate; obtaining advice where needed; and making your own decisions about complaints, settlement, litigation and other action.
3.6 NO OUTCOME GUARANTEE. We do not promise or warrant that using a Digital Product will produce compensation, settlement, debt write-off, credit-file amendment, regulatory action, an ombudsman award, success in litigation, recovery of costs/expenses or any other outcome. Decisions are made by independent businesses, regulators, ombudsmen, courts and other third parties.
3.7 Seek suitably qualified professional advice where a matter is complex, high-value, urgent, involves a live court deadline, limitation/prescription issue, significant costs exposure or another issue for which personalised advice is appropriate.
4. Ordering and contract formation
4.1 You must provide accurate information at checkout and have authority to use the chosen payment method.
4.2 Your order is an offer to purchase the Digital Product. A contract is formed when we accept the order and provide confirmation and/or access.
4.3 We may refuse or cancel an order before supply where payment fails, fraud is reasonably suspected, the product is unavailable, or there is an obvious pricing/description error. If we cancel after taking payment and before lawful supply, we will refund the amount paid.
5. Price and payment
5.1 The total price and any applicable taxes or charges will be shown before you place the order.
5.2 Payment is taken using the payment method offered at checkout. Payment processing may be provided by third-party processors.
5.3 We will not impose additional optional charges unless you have expressly agreed to them.
6. Immediate digital supply and the 14-day cancellation right
6.1 UK distance-contract rules ordinarily provide a 14-day cancellation period for qualifying consumer contracts.
6.2 For digital content not supplied on a tangible medium, the statutory 14-day cancellation right can be lost once supply begins during the cancellation period only if, before supply begins, you have given express consent to immediate supply and separately acknowledged that the cancellation right will be lost.
6.2A CHECKOUT — TWO SEPARATE UNTICKED CHECKBOXES. Where immediate access is offered, the checkout requires you to actively select both of the following statements before immediate digital supply begins:
Checkbox 1 — Immediate supply consent: “I expressly request and consent to Elimu Digital LLC supplying the digital content immediately, before the end of the 14-day cancellation period.”
Checkbox 2 — Loss-of-cancellation acknowledgement: “I acknowledge that once supply of the digital content begins, I will lose my statutory 14-day right to cancel.”
6.2B The two statements are presented separately, clearly and prominently and are not pre-ticked or bundled into general acceptance of these Terms. We will provide confirmation of the contract, including the consent and acknowledgement where required, on a durable medium such as email.
6.3 Where you actively give both the express consent and acknowledgement described above, we may provide immediate access. Your statutory 14-day cancellation right will cease once supply of the digital content begins.
6.4 If the required express consent and acknowledgement have not been obtained, your statutory rights are not removed merely because these Terms describe the product as non-refundable.
6.5 Losing the 14-day change-of-mind cancellation right does not remove your statutory rights where digital content is faulty, misdescribed, not of satisfactory quality, not fit for a particular purpose made known to us where the law applies, or where we do not have the right to supply it.
7. Refunds and statutory remedies
7.1 CHANGE-OF-MIND REFUNDS AFTER IMMEDIATE SUPPLY. Where you have validly requested immediate digital supply, expressly consented to supply beginning during the cancellation period and acknowledged that the statutory cancellation right will be lost, we do not offer a discretionary change-of-mind refund after supply has begun. This applies whether or not you have downloaded, opened, viewed, copied, saved or otherwise used all or part of the Digital Product.
7.2 MANDATORY RIGHTS REMAIN. Clause 7.1 does not exclude or restrict any right or remedy that applicable consumer law says cannot be excluded. A request for a refund based only on change of mind, having obtained or benefited from immediate access, is different from a claim that the Digital Product is faulty, misdescribed or otherwise fails to conform to the contract.
7.3 If a Digital Product does not conform to the rights that apply to paid digital content under UK consumer law, the statutory remedies available in the circumstances may include repair or replacement and, where the legal conditions are met, an appropriate price reduction or refund. Nothing in these Terms gives a broader contractual refund right than the law requires or than we expressly promise on the product page.
7.4 If you believe a Digital Product is defective, inaccessible or materially different from its description, contact us using the customer-support email/contact channel displayed at checkout, in your order confirmation or in your Kajabi account. Include your order details and a description of the issue.
7.5 ACCESS RECORDS AND REFUND REVIEW. Where reasonably necessary to investigate a refund request, access problem, suspected account misuse or payment dispute, we may use records reasonably available to us or our service providers concerning order confirmation, delivery of access, account sign-in, downloads and use of hosted content. Such records are not conclusive and do not override statutory rights, but may be considered when determining whether immediate digital supply began and whether a request is a change-of-mind request rather than a conformity complaint.
8. Product updates and current information
8.1 Legal rules, forms, fees, regulator guidance, complaint limits and court procedure can change. Your purchase is of the edition/version described at checkout, together with any update entitlement expressly described on that product page.
8.2 Where we provide a 'last updated' or 'last verified' date, it indicates the date of our stated review and is not a guarantee that no subsequent change has occurred.
8.3 Before acting on a deadline, court form, fee, regulatory rule or other time-sensitive requirement, check the current official source.
8.4 FUTURE UPDATES. Unless the product page expressly promises a different entitlement, any maintenance update, correction or revision that we choose to release as an update to the same purchased Digital Product during your online-access period will be made available to you without an additional charge. This does not oblige us to create or issue discretionary updates or to update at any particular frequency. It does not include a substantially new or separately marketed product, a new jurisdictional edition, replacement course, new membership, separately priced resource, or a major successor edition that is offered as a distinct product. This distinction does not affect any update, repair, replacement or other remedy that applicable consumer law requires in order for the Digital Product to conform to the contract.
8.5 If the product page expressly includes an ongoing update service, membership or stated update period, that description controls the scope and duration of the update entitlement. Nothing in this section reduces any statutory right or remedy where the Digital Product fails to conform to the contract.
8.6 PURCHASED EDITION, CORRECTIONS AND ONGOING SERVICES. For clarity, three different things may be offered: (a) the Digital Product edition/version purchased; (b) corrections, maintenance revisions or conformity updates to that purchased Digital Product, where provided or legally required; and (c) separately described ongoing services such as Consumer Intelligence, a membership, a subscription, future specialist publications or a major successor edition. Purchasing a Digital Product does not, by itself, create an entitlement to every future publication, specialist product, membership benefit or successor edition. Any ongoing entitlement will be stated expressly on the product page or in a separate subscription or membership description. Nothing in this clause limits any update, repair, replacement or other remedy required by applicable consumer law.
8A. Online access duration, Kajabi account and security
8A.1 Unless the product page expressly states a longer period, online access to hosted course lessons, videos, workspaces and other account-based materials is provided for 12 months from the date access is first supplied. The end of hosted access does not revoke the licence for files that were expressly supplied as downloadable files: you may retain and continue to use those files under these Terms. Materials made available only through the hosted platform are not promised to remain downloadable unless the product description expressly says otherwise.
8A.2 Hosted access may be provided through Kajabi or another platform we reasonably select. We may migrate the Digital Product from Kajabi to a successor platform for operational, security or commercial reasons. A platform migration will not, by itself, shorten the hosted-access period promised when you purchased. Where a migration materially changes how you access the Digital Product, we will take reasonable steps to provide instructions or replacement access. You may need to create or use an account, maintain a working email address and keep your login credentials secure. Your account is personal to you and must not be shared, transferred or used to give another person access to paid content.
8A.3 You are responsible for taking reasonable steps to protect your account, including using a strong unique password, enabling available security features where appropriate, signing out on shared devices and promptly telling us through the customer-support channel if you reasonably suspect unauthorised access. We may temporarily restrict access where reasonably necessary to protect account or platform security, investigate suspected misuse or comply with law, and will take reasonable steps to restore legitimate access once the issue is resolved.
8A.4 We will take reasonable organisational and technical steps within our control to support secure access, but no online service can be guaranteed to be completely secure or uninterrupted. This clause does not exclude responsibility for a security failure or access problem to the extent caused by our breach of contract, negligence or another liability that cannot lawfully be excluded.
8A.5 SUSPENSION OR TERMINATION FOR SERIOUS MISUSE. We may temporarily suspend access while reasonably investigating suspected fraud, deliberate credential sharing, piracy, unlawful use, material security abuse or a serious breach of the licence in clauses 9 and 10A. Where a material breach is established and can reasonably be remedied, we will normally give you a reasonable opportunity to stop or remedy it before permanent termination, unless immediate action is reasonably necessary to protect users, our intellectual property, platform security or comply with law. We may terminate hosted access for a serious or repeated material breach where doing so is proportionate. We will not use this clause to remove access merely because you make a complaint, exercise a statutory right or pursue a legitimate remedy. Termination for misuse does not remove statutory rights or remedies relating to the Digital Product itself, and does not revoke the licence to lawfully retained downloadable files except to the extent continued use would itself breach these Terms or applicable law.
8B. Platform availability, maintenance and technical requirements
8B.1 We aim to keep hosted Digital Products reasonably available throughout the stated access period. Access may occasionally be interrupted for planned maintenance, urgent security work, updates, platform migration, third-party platform or hosting issues, internet/network failures or events outside our reasonable control. We do not promise uninterrupted or 100% uptime. We will take reasonable steps to minimise material disruption within our control and to restore or provide replacement access within a reasonable time. Temporary interruptions that do not materially deprive you of the contracted Digital Product do not, by themselves, amount to a promise of compensation, without affecting any statutory right that applies in the circumstances.
8B.2 If a material access interruption within our control continues for an unreasonable period, we may provide a reasonable alternative means of access, extend hosted access or provide another appropriate remedy. This does not limit any mandatory statutory remedy available to you.
8B.3 TECHNICAL REQUIREMENTS. Unless the product page states otherwise, you need a reliable internet connection, a current mainstream web browser with JavaScript and cookies enabled where required, an email account capable of receiving account and order messages, and a device reasonably capable of displaying standard web pages, streaming ordinary online video and opening common document formats such as PDF. Editable templates may require compatible word-processing or spreadsheet software identified on the product page.
8B.4 We do not guarantee compatibility with obsolete or unsupported operating systems, browsers, devices, assistive software or third-party applications. If a Digital Product has additional material technical, format or compatibility requirements, we will describe them on the product page before purchase. If a stated requirement is inaccurate and that causes the Digital Product not to conform to the contract, your statutory rights remain unaffected.
9. Licence to you
9.1 Unless the product page expressly states otherwise, your purchase gives you a personal, non-exclusive, non-transferable licence to download, access and use the Digital Product for your own personal consumer matter.
9.2 You may make reasonable copies for your own records and adapt editable templates for your own matter.
9.3 You must not resell, sublicense, publish, upload to file-sharing sites, commercially distribute, reproduce for clients, remove copyright notices from, or make the Digital Product available to others as a substitute for purchasing it.
9.4 Nothing prevents you from providing relevant completed documents or extracts to your own solicitor, adviser, court, ombudsman, regulator or counterparty where reasonably necessary for your own matter.
10. Intellectual property
10.1 All intellectual property rights in the Digital Products remain owned by or licensed to Elimu Digital LLC except for material expressly identified as belonging to a third party.
10.2 Your purchase does not transfer ownership of our copyright, trade marks, methods, designs or other intellectual property.
10A. Templates and model materials
10A.1 Templates, model clauses, sample letters, checklists, workflows, worked examples, formatting, arrangement, instructional wording and related materials are owned by or licensed to Elimu Digital LLC except where expressly stated otherwise.
10A.2 Your purchase gives you a personal, non-exclusive, non-transferable licence to use and adapt them for your own personal matter or dispute.
10A.3 You may download and store them, make reasonable copies, edit them for your own facts and submit completed documents to a court, creditor, opponent, ombudsman, regulator, adviser or solicitor where reasonably necessary for your own matter.
10A.4 You must not, without prior written permission, resell, sublicense, commercially distribute, publish or upload the templates; use them to provide services to clients or third parties; include them in another commercial product, course, membership or document-automation service; remove proprietary notices; or represent them as official court, regulator, government, solicitor or professional documents.
10A.5 You remain responsible for the content, accuracy, legality, completeness and suitability of any adapted document. You retain rights in your own original material, but do not acquire ownership of the underlying template, structure, wording, design or other intellectual property.
10A.6 Third-party material remains subject to the relevant third party’s rights and licence terms.
11. Acceptable use
11.1 You must not use the Digital Products unlawfully, fraudulently, to impersonate another person, to fabricate evidence, or to misrepresent a template/example as an official court, regulator or solicitor document.
11.2 You are responsible for ensuring that statements made in documents you adapt are accurate and appropriately supported.
12. Our responsibility to you
12.1 We do not exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or statutory consumer rights that cannot lawfully be excluded or restricted.
12.2 Subject to clause 12.1 and applicable consumer law, we are responsible for loss or damage that is a reasonably foreseeable result of our breach of contract or failure to meet a duty imposed on us by law.
12.3 Subject always to rights and liabilities that cannot lawfully be excluded, we are not responsible merely because your dispute, complaint, negotiation or court case has an adverse outcome. We are not responsible for consequences arising from inaccurate or incomplete information supplied by you, your choice of the wrong jurisdictional edition, failure to comply with a live order/deadline, failure to verify time-sensitive official information, alteration or misuse of a template, or your independent strategic decision, except to the extent the loss was legally caused by our own breach.
12.4 We do not contract on the basis that the Digital Product will achieve a particular legal, financial, regulatory or litigation outcome.
12.5 NO UNLAWFUL LIABILITY CAP. Any exclusion or limitation in these Terms applies only to the extent permitted by law. Nothing limits a statutory refund, price reduction, repair/replacement remedy, damages claim or other consumer remedy where limiting it would be prohibited or unfair. We therefore do not rely on an 'absolute' purchase-price liability cap against UK consumers.
13. Events outside our reasonable control
13.1 We are not responsible for delay caused by events outside our reasonable control, but if such an event materially delays supply we will take reasonable steps to minimise the effect and will tell you where appropriate.
13.2 This clause does not remove any mandatory right you have where we fail to supply the Digital Product as required by law.
14. Complaints
14.1 Please contact us using the customer-support email/contact channel displayed at checkout, in your order confirmation or in your Kajabi account if you have a complaint about your purchase. Include your order number and a concise description of the issue.
14.2 We will try to resolve complaints fairly and within a reasonable period.
14.3 Nothing in our complaints process prevents you from exercising statutory rights or using any court, regulator, enforcement body or alternative dispute-resolution route available to you.
15. Governing law and courts
15.1 WYOMING CONNECTION AND CONSUMER PROTECTIONS. Elimu Digital LLC is organised under the laws of the State of Wyoming, United States. Subject always to clause 15.3 and to any mandatory law that applies to a consumer contract, Wyoming law is the contractual default for issues that the parties are legally permitted to choose. This choice does not deprive a UK consumer of mandatory protections that apply irrespective of the chosen law.
15.2 COURTS. Subject always to clause 15.3, the state and federal courts having jurisdiction in Wyoming (or, where those courts do not have jurisdiction, another court of the United States, its territories or Canada) are an agreed forum for any lawsuit, claim or other legal proceedings brought against Elimu arising from or relating to these Terms or a Digital Product. This does not make those courts the exclusive forum for a consumer where applicable law gives that consumer a non-waivable right to bring or defend proceedings in another court, including a court available to the consumer under applicable UK consumer-jurisdiction rules.
15.3 UK CONSUMER SAVINGS. If you are a consumer, nothing in clauses 15.1 or 15.2 deprives you of mandatory consumer protections, remedies, choice-of-law protections or jurisdiction rights that applicable law does not permit the parties to exclude or vary by agreement. The Wyoming provisions apply only to the maximum lawful extent and are displaced to the extent necessary to give effect to those mandatory rights. You are not required by these Terms to surrender a non-waivable right to rely on mandatory UK consumer law or to use a court that applicable law makes available to you.
15.4 BUSINESS / NON-CONSUMER PURCHASES. Where the purchaser is acting wholly or mainly for business purposes and mandatory consumer protections do not apply, the parties agree, to the fullest extent permitted by law, that Wyoming law governs and that the state and federal courts having jurisdiction in Wyoming (or, where those courts do not have jurisdiction, another court of the United States, its territories or Canada) have exclusive jurisdiction over any lawsuit, claim or other legal proceedings brought against Elimu arising from or relating to these Terms or a Digital Product, unless a separate written agreement expressly provides otherwise.
16. Changes to these Terms
16.1 The Terms applying to your purchase are those made available when your contract was formed.
16.2 We may update these Terms for future purchases. We will not retrospectively remove accrued statutory rights or materially worsen an existing consumer contract without a lawful basis.
17. General
17.1 If a provision is found unlawful or unenforceable, the remaining provisions continue to apply so far as legally possible.
17.2 A delay in enforcing a right does not automatically waive it.
17.3 These Terms, the product description and checkout information form the contract for the Digital Product. Nothing in an entire-agreement provision excludes liability for statements or information that consumer law requires us to honour.
17.4 Acceptance of the general Terms is separate from the two checkout statements used for immediate digital supply under clause 6. Selecting those immediate-access statements records consent and acknowledgement for the specific Digital Product purchased. It does not amount to an admission that the product is suitable for any particular legal matter, a representation that the jurisdiction has been correctly determined, or a waiver of any statutory consumer right other than the cancellation right that the law permits to cease once digital supply begins after valid consent and acknowledgement.
18. Contact
ELIMU DIGITAL LLC
Registered office: 30 N Gould St, Ste R, Sheridan, Sheridan County, WY 82801, USA.
Customer support: [email protected]
