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Get Organised For Your Dispute

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Plain-English guides, a step-by-step course and editable templates. Tell us which guide you need below.

Written by someone who has been through this — read why →

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England & Wales — English ↓Scotland — English ↓Cymru a Lloegr — Cymraeg ↓

England & Wales

English — for disputes in England or Wales, including the County Court.

Educational information only — not legal advice. After you submit this form, check your email for a message to set up your password and start your free course. See our Privacy Policy.

Scotland

English — for disputes in Scotland, including the sheriff court.

Educational information only — not legal advice. After you submit this form, check your email for a message to set up your password and start your free course. See our Privacy Policy.

Cymru a Lloegr

Cymraeg — ar gyfer anghydfodau yng Nghymru neu Loegr.

Gwybodaeth addysgol yn unig — nid cyngor cyfreithiol. Ar ôl cyflwyno'r ffurflen, gwiriwch eich e-bost am neges i osod eich cyfrinair a dechrau eich cwrs. Gweler ein Polisi Preifatrwydd.

NOT SURE WHERE TO START?

Find your route

Every free guide helps you recognise your situation below and take a sensible first step. Choose the guide for where your dispute is based, then start with the route closest to yours.

ROUTE 1ComplaintTurn scattered emails and receipts into an organised, evidenced complaint file.ROUTE 2Making a claimSee how a small claim starts and get your evidence in order first.ROUTE 3Received a claimCheck your deadline first, then get your papers in order before you respond.ROUTE 4Judgment or decreeUnderstand what a CCJ or a Scottish decree means and why acting quickly matters.ROUTE 5Debt or creditCheck a disputed balance or credit-file entry and challenge what's wrong.ROUTE 6Ombudsman or ICOTake your complaint to an ombudsman or the ICO, or look again at a decision.ROUTE 7SettlementSet out what you want, and what you could accept, before you reply to an offer.ROUTE 8CourtSee how the court route works and what to organise first.

Choose Your Free Guide

What is inside your free guide

  • A 15-minute case builder — seven prompts that turn a tangle into a usable file.
  • A dispute diagnostic — find your starting point and your next step.
  • Evidence tools — a chronology, an evidence register and a case-file structure.
  • A worked complaint letter — fully annotated, so you can see how it is put together.
  • An escalation ladder and a regulator directory — who does what, and how to reach them.
  • Editable templates — Word documents you can adapt to your own facts.
See an example ↓

A first case outline in seven prompts

Fictional example — Sarah and her broadband provider are invented for illustration.

1. The problem: Sarah's bills stayed at the old price after her package change was confirmed.

2. The people: Sarah and her broadband provider.

3. The dates: The package confirmation on 1 March, the next six bills and the date of her first complaint.

4. The evidence: Confirmation message, contract and six itemised bills.

5. The gap: Whether the provider applied the change, and how it calculated the charges.

6. The outcome: An explanation and correction of any overcharge the records show.

7. The next action: Compare the confirmation with each bill before drafting the complaint.

Each guide is written for its own court system. The Scotland guide includes the Scottish court pathway, in Scottish terms.

Is this for you?

It is if you are in a dispute over goods, services, finance, debt or your data, and you want to understand your options and get organised. For example:

  • You complained and got nowhere.
  • You are thinking about making a claim.
  • You are disputing a debt, or a credit file entry that looks wrong.
  • You have received a Letter of Claim, court or sheriff court papers, or a formal demand. In that case, protect the deadline first and consider time-sensitive professional advice.

Why I created the Playbook

I created The Litigant's Playbook from personal experience of navigating a consumer dispute, and finding how hard it is to get clear, practical, plain-English guidance — and how much difference it makes to get organised.

I learned to keep one chronology and one evidence file, ask precise questions, review every response against the evidence, and always check the official source for the rules that apply to you. Every dispute is different, and this method guarantees no particular outcome.

— FOUNDER, THE LITIGANT'S PLAYBOOK™

Questions

Is it really free?

Yes. The starter guides, the 15-minute case builder and the core templates are 100% free, and they will stay free. Together they give you a complete, standalone framework to get your file organised, your evidence logged and your first letters written.

We also offer optional paid Playbook Systems. They don't replace the free foundations — they act as an accelerator if your dispute escalates, with a connected case workspace, detailed step-by-step claim and defence workflows, video training and an expanded template library to save you time. They are entirely optional.

Is this legal advice?

No. It is educational information to help you understand and organise your position. It does not tell you what to do in your case and does not guarantee any outcome.

Which guide should I choose?

Choose the guide for where your dispute is based. England and Wales share one court system, so that guide is offered in English and in Welsh. Scotland has its own courts and terminology, so it has its own guide.

What will you send me?

An email to set up your login and open your course. If you tick the optional box, we'll also send a few short emails on getting the most from the course, plus news about new guides and paid Systems. Ticking it isn't needed for your free course, and you can unsubscribe at any time.

Every guide and template is written for its own legal system: England and Wales (in English or Welsh), or Scotland, using Scottish court terms and procedure.

Ready to get organised?

Pick your guide and start the 15-minute case builder today.

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