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Privacy Policy

Cymraeg: Darllenwch y polisi hwn yn Gymraeg

We take data privacy seriously. Your details are sent over a secure, encrypted (HTTPS) connection, used only in the ways this policy explains, shared only with the service providers listed below, and never sold to third parties.

This policy explains how Elimu Digital LLC, trading as The Litigant's Playbook ("we", "us", "our"), collects and uses your personal data when you visit litigantsplaybook.co.uk, sign up for a free guide, use our member area or buy from us. We are the controller of your personal data. Please read it with our Cookie Policy.

1. Who we are and how to contact us

Elimu Digital LLC is a company registered in Wyoming, USA, and run from the United Kingdom. Its registered office is 30 N Gould St, Ste R, Sheridan, WY 82801, USA. For any privacy question or request, email support@litigantsplaybook.co.uk with "Privacy" in the subject line.

2. The personal data we collect

  • Sign-up details β€” your name, email address, the guide you chose, your confirmation that you are 18 or over, and whether you ticked the optional box on the sign-up form to receive marketing emails.
  • Account and learning data β€” your login details, the courses you can access and the lessons you complete.
  • Communications β€” messages you send us and our replies, and whether you open or click our emails.
  • Purchase data (when paid products are available) β€” what you bought, when, the price and your billing details. Card payments are handled by our payment processors; we do not see or store your full card number.
  • Technical data β€” IP address, browser and device information, and cookie data, as described in our Cookie Policy.

Please do not send us sensitive documents or details from your own dispute (for example court papers, account numbers or health information). We do not need them to provide the guides.

3. How we use your data and our lawful bases

  • To give you your free course and run your account β€” creating your login, granting access, sending your access email and account or service messages. Lawful basis: performing our contract with you (or taking steps at your request before entering one).
  • To send you marketing emails β€” our free follow-up emails on using the course, practical tips and news about our paid guides and products, only if you ticked the optional box on the sign-up form. Lawful basis: your consent. You can withdraw it at any time using the unsubscribe link in any email or by contacting us. Your free course access does not depend on this consent.
  • To ask for your feedback β€” if you ticked the optional box, some of our follow-up emails ask how the guide helped and what we could do better. Replying is entirely optional. We use your reply to improve our guides (lawful basis: our legitimate interests in improving them). We will only quote you publicly with your express permission, as a short, anonymous quote without your name or any details that could show who you are or what your dispute was about (lawful basis: your consent). You can withdraw that permission at any time and we will stop using the quote.
  • To provide and deliver products you buy, including receipts and support. Lawful basis: contract.
  • To keep our site and members secure, prevent misuse, and improve our guides. Lawful basis: our legitimate interests in running a safe, useful service. This includes analytics cookies set by our course platform provider to collect statistics about how the site is used so that we can improve it; our Cookie Policy explains how to object.
  • To keep business, tax and accounting records and respond to legal requests. Lawful basis: legal obligation.

4. Who we share your data with

We do not sell your personal data. We share it only with:

  • our course-hosting and email platform provider, which stores your account and sends our emails on our behalf;
  • our website security and delivery provider, which handles visits to our site (including your IP address) to keep it fast and protect it from attacks;
  • payment processors, when you make a purchase;
  • professional advisers (such as accountants or lawyers) where needed; and
  • regulators, courts or law enforcement where the law requires it.

Our service providers act on our instructions and must keep your data secure.

5. International transfers

We are run from the UK, but our main service providers are based in, or store data in, the United States. Where your personal data is transferred outside the UK, we rely on appropriate safeguards recognised under UK data protection law, such as the UK Extension to the EU-US Data Privacy Framework or the UK International Data Transfer Addendum to standard contractual clauses. Contact us for more information.

6. How long we keep your data

  • Account and course data β€” while your account is open, and for up to 24 months after your last activity, unless you ask us to delete it sooner.
  • Marketing preferences β€” until you unsubscribe. We then keep your email address on a suppression list so we do not email you again.
  • Purchase records β€” for 6 years after the end of the tax year of the purchase, to meet tax and accounting requirements.
  • Support emails β€” for up to 24 months after your query is resolved.
  • Feedback replies β€” for up to 24 months. Any quote you have given us permission to use β€” until you withdraw that permission.

7. Your rights

Under UK data protection law you have the right to: access the personal data we hold about you; have inaccurate data corrected; have your data erased; restrict or object to certain processing; receive your data in a portable format; and withdraw consent at any time where we rely on it. To exercise any right, email support@litigantsplaybook.co.uk. We will respond within one month.

If you are unhappy with how we handle your data, please complain to us first by emailing support@litigantsplaybook.co.uk with "Privacy complaint" in the subject line. We will acknowledge your complaint within 30 days and respond without undue delay. You also have the right to complain to the Information Commissioner's Office (ICO): ico.org.uk/make-a-complaint, telephone 0303 123 1113.

8. Security

We use appropriate technical and organisational measures to protect your data, including secure (HTTPS) connections and access controls. No online service is completely secure, so please use a strong, unique password for your account.

9. Changes to this policy

We may update this policy. The version date at the end shows when it was last changed. If we make significant changes, we will tell you by email or on the site.

Version: October 2026

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